# Pure Help Center > Welcome to the Pure Help Center ## Pure Marketplace - [Pure's Verification Process](https://help.collectpure.com/en/articles/8665440-pure-s-verification-process.md): A Detailed Look at Our Comprehensive Authentication System - [How Pure Works](https://help.collectpure.com/en/articles/8665428-how-pure-works.md): Navigating the Dynamic Marketplace with Secure Transactions - [Holiday Schedule](https://help.collectpure.com/en/articles/11738703-holiday-schedule.md): Pure Holiday Schedule - [How to get started](https://help.collectpure.com/en/articles/12773303-how-to-get-started.md) - [Can I buy or sell an item that isn't listed on Pure?](https://help.collectpure.com/en/articles/15675090-can-i-buy-or-sell-an-item-that-isn-t-listed-on-pure.md): The item you want isn't in Pure's catalog? Suggest it for the marketplace. Once Pure adds it, you can buy or sell it like any other listing. - [How does support work on Pure?](https://help.collectpure.com/en/articles/15675160-how-does-support-work-on-pure.md): Pure's dedicated concierge team offers 24/7 support and guided onboarding for buyers and sellers. No account needed to ask questions before you sign up. - [What is Pure Priority?](https://help.collectpure.com/en/articles/15675316-what-is-pure-priority.md): Pure Priority is pre-verified stock stored at COMEX and Pure depositories that you can buy now, pay by card or ACH, and have shipped Express in 2 to 3 days. - [What makes Pure a low-fee marketplace to buy and sell gold and silver?](https://help.collectpure.com/en/articles/15697389-what-makes-pure-a-low-fee-marketplace-to-buy-and-sell-gold-and-silver.md): Pure is a two-sided order-book marketplace: buyers pay no marketplace fee, sellers start at 0.75% on bullion, and both sides see live, market-driven prices on every product. - [Where can I sell gold, silver, and rare coins online?](https://help.collectpure.com/en/articles/15697405-where-can-i-sell-gold-silver-and-rare-coins-online.md): Sell gold, silver, platinum, and rare coins on Pure's order book. See your offer against live market bids, ship insured both ways, and get paid automatically after check-in. - [How do I know if an offer for my gold or coins is fair?](https://help.collectpure.com/en/articles/16311932-how-do-i-know-if-an-offer-for-my-gold-or-coins-is-fair.md): Check any offer against the live market: start from spot, estimate melt value, and compare the offer to live bids on Pure's order book before you decide. - [Can I check Pure's prices before buying somewhere else?](https://help.collectpure.com/en/articles/16312477-can-i-check-pure-s-prices-before-buying-somewhere-else.md): Yes. Every product on Pure shows a live order book and its premium over spot, so you can check the market before you buy anywhere. Looking is free. - [Is Collect Pure legit? Who is behind Pure](https://help.collectpure.com/en/articles/16967617-is-collect-pure-legit-who-is-behind-pure.md): Collect Pure is a US marketplace for metals and rare coins, founded in 2022, a Y Combinator Summer 2023 company operating as PM Technologies Corporation. ## Buying - [How do I buy on Pure?](https://help.collectpure.com/en/articles/8665405-how-do-i-buy-on-pure.md): Ensuring a smooth process for buying on our platform. - [Can I deactivate a Bid?](https://help.collectpure.com/en/articles/14696905-can-i-deactivate-a-bid.md): How to cancel a Bid - [Can I Change My Shipping Address After Placing an Order?](https://help.collectpure.com/en/articles/15465786-can-i-change-my-shipping-address-after-placing-an-order.md): Find out what to do if you need to change the shipping address on a Pure order and when to contact Customer Support. - [What happens to my order if an item fails verification?](https://help.collectpure.com/en/articles/15592931-what-happens-to-my-order-if-an-item-fails-verification.md) - [How buying on Pure compares to buying at a coin shop](https://help.collectpure.com/en/articles/16311988-how-buying-on-pure-compares-to-buying-at-a-coin-shop.md): What is the same, what is different, and what to expect the first time you buy on Pure instead of at a counter. ## Selling - [How do I sell on Pure?](https://help.collectpure.com/en/articles/8665420-how-do-i-sell-on-pure.md): Ensuring a smooth process for payouts of precious metals and rare coins. - [How and when do I get paid out?](https://help.collectpure.com/en/articles/11662164-how-and-when-do-i-get-paid-out.md): As a seller, how and when do I get paid? - [Can I deactivate an Ask?](https://help.collectpure.com/en/articles/11662168-can-i-deactivate-an-ask.md): Cancelling an Ask - [What are the fees for selling on Pure?](https://help.collectpure.com/en/articles/11900515-what-are-the-fees-for-selling-on-pure.md): Seller Fees ## My Account - [How do I contact Customer Service?](https://help.collectpure.com/en/articles/11519636-how-do-i-contact-customer-service.md): Contacting customer service - [What is Vacation Mode?](https://help.collectpure.com/en/articles/11519678-what-is-vacation-mode.md): Vacation Mode - [Pure Referral Program](https://help.collectpure.com/en/articles/15466120-pure-referral-program.md) - [How identity verification works on Collect Pure](https://help.collectpure.com/en/articles/15637548-how-identity-verification-works-on-collect-pure.md): Before you can buy or sell, Collect Pure asks you to verify your identity once. It is a quick, one-time step, and this page walks you through what to expect and how to clear it without a hitch. ## Shipping - [Can I get an extension on shipping?](https://help.collectpure.com/en/articles/11519547-can-i-get-an-extension-on-shipping.md): Shipping Extension - [How to Properly Ship your Items to Pure](https://help.collectpure.com/en/articles/14696722-how-to-properly-ship-your-items-to-pure.md): This guide explains how to properly ship your items to Pure, including required materials, labeling, and drop-off steps to ensure your package arrives safely and meets all insurance requirements wh... - [How do I make sure my package is insured when I ship to Pure?](https://help.collectpure.com/en/articles/15592958-how-do-i-make-sure-my-package-is-insured-when-i-ship-to-pure.md) - [How to Combine Multiple Sell Orders Into One Shipment](https://help.collectpure.com/en/articles/16517777-how-to-combine-multiple-sell-orders-into-one-shipment.md): How to combine multiple Collect Pure sell orders into one shipment and shipping label. Learn how Silver Tier and higher customers can combine orders from their dashboard, how other customers can re... ## Vault Program - [Introducing the Vault Shipping Feature \(Beta\)](https://help.collectpure.com/en/articles/14696918-introducing-the-vault-shipping-feature-beta.md): This article introduces the Vault Shipping feature in beta, allowing users to send items directly to the Vault during checkout. Learn how it works, what to expect, and how it streamlines storing in... - [How the Vault Works on Pure](https://help.collectpure.com/en/articles/16312545-how-the-vault-works-on-pure.md): Store what you buy with us instead of shipping it home: what the Vault does, what it can hold, and when it makes sense. ## Tax - [Will I receive a 1099-B when I sell on Pure?](https://help.collectpure.com/en/articles/15948889-will-i-receive-a-1099-b-when-i-sell-on-pure.md): Pure files IRS Form 1099-B for reportable bullion sales. See which items and quantities are reportable, what is exempt, and what to expect if a form is filed.