Pure has a dedicated concierge team that supports both buyers and sellers, with help available 24/7. New users get guided onboarding: identity verification takes about 15 minutes, there is no minimum amount required to start buying, and the concierge team can walk you through your first order. Pure operates in the United States only.
Who helps me on Pure?
Pure has a dedicated concierge support team for both buyers and sellers. Whether you are placing your first order or you trade regularly, the same team is available to help you use the marketplace. Support is available 24/7.
What does onboarding look like?
Create your account.
Complete identity verification. This document-verification step takes about 15 minutes and applies to both buyers and sellers.
Start buying or selling. There is no minimum amount required to start buying, so you can begin with an order of any size.
The concierge team can guide you through this process and through placing your first bid, ask, or purchase.
What can the Pure Concierge help with?
The Pure Concierge team helps you use the platform. That includes:
24/7 support for all your trading needs.
Personalized onboarding and a platform walkthrough.
Assistance with account setup and management.
For questions about a specific order, the team can look into it with you. Pure's concierge team does not give investment advice and does not tell you what to buy or sell. Its role is to help you use the marketplace.
How do I reach the Pure Concierge team?
You can reach the concierge team through the chat button in the bottom-right corner of any page on collectpure.com. You do not need a Pure account to use it, so you can ask questions before you sign up.