If you've already placed an order and need to change the shipping address, contact Customer Support as soon as possible.
Whether the address can be changed depends on the current status of your order.
What should I do?
Contact Customer Support and provide:
Your order number
The shipping address currently associated with the order
The new shipping address you're requesting
Our team will review the order and determine whether the address can still be updated.
What if my order has already shipped?
Once an order has progressed too far through fulfillment or has already shipped, we may not be able to change its destination.
That's why it's important to contact us as soon as you notice an incorrect shipping address.
Can I just contact the carrier?
Please contact Pure first rather than attempting to redirect the package yourself.
Our team can review the order and provide the appropriate next steps based on its current status.